Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please be advised that, in consideration of hygiene standards, we regret to inform you that returns and exchanges are not accepted for handmade products.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can DM us on our Instagram @naily.ae
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always DM us for any return question at on our Instagram @naily.ae
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at @naily.ae
Frequently Asked Questions
What are the benefits of press-on nails ?
Unlike mass produced machine press-on nails, Naily Press-On Nails are handmade and feature all kinds of designs made for you. Our Nails are crafted from premium grade salon-quality gels, creating press-on nails that are durable, reusable and designed to last.
On another note, press-on nails are a quick, stylish, and versatile alternative to salon manicures. Here’s why you’ll love them:
- Time-Saving: Apply a full set in minutes, no long salon visits needed.
- Affordable Luxury: Enjoy beautiful, salon-quality nails at a fraction of the cost.
- Gentle on Your Natural Nails: No harsh filing, drilling, or strong chemicals.
- Reusable: With proper care, you can wear your favorite sets again and again.
- Endless Style Options: Switch designs anytime to match your mood, outfit, or occasion.
- Perfect for Busy Lifestyles: Easy to apply and remove whenever you need.
Press-on nails give you the freedom to have flawless nails, on your terms.
How long do the press-on last ?
TEMPORARY WEAR: 1 – 5 DAYS (USING STICKY TABS)
LONG-TERM WEAR: 1 – 3 WEEKS (USING NAIL GLUE)
Note that these estimates can vary depending on individual lifestyle factors and whether the correct technique was used during application.
How do I apply press-on nails ?
For detailed instructions, visit our tutorial page HERE.
Can I re-use the press-on nails ?
Naily press-ons are 100% reusable.
Once the press-ons are removed, use the wooden stick to remove any excess of glue. Buff the inside of the nail if needed. Brush and wipe, then place back inside the box for the next time you want to use them.
How do i know what size to buy ?
A size chart is available HERE, along with all the required instructions for you to find your perfect fit !
If you have sizing question, please do not hesitate to contact us on the form below.
I've lost a nail, what do i do ?
Replacment nails are available for a fee of AED10 per finger, plus shipping.
Alternatively, replacement nails can be included for free if you place a new order on the website.
When will I get my order ?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and the delivery service that you have choose.
Standards delivery: 1 to 3 days
Next day delivery: 1 day
I have received a faulty or incorrect item
If you have received a damaged or incorrect item, you can contact us within two days sending us the details in the contact form below or directly through our whatsapp available at the bottom of the page.
Do you ship worldwide ?
As of today, we don't. However we are working hard to make it possible and we will not miss to inform you when it will the case.
Meanwhile, if you can't wait, send us a message and we for sure can do a small exception for you !
Can I return an item from my order ?
Returns are not accepted for all nail set due to hygiene reasons. For further details, contact us.
